Lena Bongiorno

Seasoned financial customer service professional with a strong career trajectory at Chase Manhattan Bank, beginning as a Customer Service Representative in 1988 and progressing to Assistant Vice President with Chase Auto Finance in the 1990s. Recognized for exceptional customer service, operational excellence, and leadership within high-volume, fast-paced environments. Demonstrated ability to build teams, streamline processes, and deliver strong performance outcomes while supporting both customer experience and organizational goals. Known for adaptability, commitment, and a deep understanding of the auto finance operations.

At Metropolitan Capital, Lena continues her dedication to clients by providing high-quality customer support, improving workflow efficiency, and ensuring accuracy and compliance in all processes. Recognized for strong leadership, problem-solving abilities, and a consistent commitment to service excellence and team success.